Last updated: 28 July 2026
1. Introduction
This Privacy Policy explains how Strategies OSH Ltd (“Strategies”, “we”, “our” or “us”) collects, uses, stores and protects personal information when you visit our website, contact us, or use our services.
We are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and other applicable data protection legislation.
Please read this Privacy Policy carefully. By using our website, you acknowledge that you have read and understood how we process your personal information.
2. Who We Are
Strategies OSH Ltd is the controller of the personal information described in this Privacy Policy.
If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details provided on our website.
3. Scope
This Privacy Policy applies to personal information collected through:
- our website;
- online enquiry forms;
- email correspondence;
- telephone enquiries;
- meetings and events;
- demonstrations and consultations;
- customer support;
- prospective customer enquiries;
- suppliers and business contacts.
This Privacy Policy does not apply to websites or services operated by third parties that may be linked from our website.
4. Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information.
Identity and contact information
This may include:
- name;
- job title;
- employer;
- business address;
- telephone number;
- email address.
Enquiry information
This includes information you choose to provide when:
- completing a contact form;
- requesting information;
- booking a demonstration;
- requesting a quotation;
- contacting our support team.
Technical information
When you visit our website, we may automatically collect technical information including:
- IP address;
- browser type and version;
- operating system;
- device information;
- pages visited;
- referring website;
- date and time of access;
- approximate geographic location derived from your IP address.
Usage information
We may collect information about how our website is used, including:
- page views;
- navigation paths;
- downloads;
- session information;
- interactions with website content.
Communications
Where you communicate with us, we may retain copies of correspondence, including emails, support requests, call and meeting transcripts, and other communications.
5. Information We Do Not Intentionally Collect
Our website is intended for business users.
We do not knowingly collect personal information from children under the age of 16.
Please do not submit special category personal information (such as health information, political opinions, religious beliefs, or similar sensitive information) unless we specifically request it or it is necessary for a particular purpose.
6. How We Collect Information
We collect information:
- directly from you;
- when you submit online forms;
- when you email or telephone us;
- when you request information;
- when you attend meetings or events;
- through cookies and similar technologies;
- through website analytics;
- through security and server logs;
- from publicly available business sources where appropriate.
7. How We Use Your Information
We use personal information only where we have a lawful basis for doing so.
Depending on your relationship with us, we may use your information to:
- respond to enquiries;
- provide quotations;
- provide requested information;
- deliver our products and services;
- manage customer relationships;
- administer contracts;
- provide technical support;
- manage accounts;
- improve our website;
- monitor website performance;
- maintain website security;
- prevent fraud and abuse;
- comply with legal obligations;
- establish, exercise or defend legal claims;
- communicate important service information.
We do not sell personal information.
8. Our Lawful Bases
Depending on the circumstances, we process personal information under one or more of the following lawful bases.
Contract
Where processing is necessary to enter into or perform a contract with you, or to take steps at your request before entering into a contract.
Legitimate Interests
Where processing is necessary for our legitimate business interests, including:
- responding to enquiries;
- operating our business;
- providing customer support;
- maintaining website security;
- improving our services;
- preventing fraud;
- protecting our legal rights.
Where we rely on legitimate interests, we ensure that your rights and freedoms are not overridden.
Legal Obligation
Where processing is necessary to comply with applicable laws or regulatory obligations.
Consent
Where required by law, we will ask for your consent before processing your personal information.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
9. Marketing Communications
If you request information about our products or services, we may contact you in relation to your enquiry.
Where required by law, we will obtain your consent before sending marketing communications.
Where permitted by applicable law, we may send information about products or services which we believe may be relevant to your business interests. You may opt out of marketing communications at any time by contacting us.
We do not sell marketing lists.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality, maintain security, understand how our website is used and enhance user experience.
Some cookies are strictly necessary for the operation of the website.
Further information about the cookies we use, their purpose and how you can manage your preferences is available in our Cookie Policy.
11. Website Analytics
We use website analytics tools to help us understand how visitors use our website.
Analytics information is used to:
- understand website usage;
- identify technical issues;
- improve website performance;
- improve user experience;
- measure the effectiveness of website content.
12. AI Services
Where we provide AI-related products or services, any processing of personal information will be carried out only for the purposes of providing the requested service, improving service quality, maintaining security or complying with legal obligations.
We do not use customer information to train third-party public AI models unless this has been expressly agreed with the customer.
Where AI services are provided, additional privacy information or contractual terms may apply depending on the nature of the service.
13. Security and Monitoring
To help protect our website, systems and customers, we maintain security monitoring and logging.
This may include logging:
- IP addresses;
- access times;
- authentication events;
- error logs;
- security events;
- system activity.
These logs help us:
- maintain security;
- investigate incidents;
- prevent unauthorised access;
- detect malicious activity;
- ensure service availability.
14. Who We Share Information With
We may share personal information where necessary with carefully selected third parties acting on our behalf, including:
- IT service providers;
- cloud hosting providers;
- website hosting providers;
- software providers;
- communication providers;
- professional advisers;
- payment providers;
- analytics providers;
- regulators;
- law enforcement agencies where required by law.
These organisations are required to process personal information only in accordance with our instructions and applicable data protection laws.
We do not sell personal information to third parties.
15. International Transfers
Some of our suppliers or service providers may process personal information outside the United Kingdom.
Where this occurs, we take appropriate safeguards to protect your personal information, including the use of adequacy regulations, the UK International Data Transfer Agreement (IDTA), approved contractual clauses or other lawful transfer mechanisms where required.
16. Data Security
We take appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures may include:
- encryption in transit where appropriate;
- access controls;
- authentication measures;
- secure hosting environments;
- security monitoring;
- software updates;
- regular backups;
- staff confidentiality obligations;
- information security policies.
While we take appropriate steps to protect personal information, no method of transmitting information over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
17. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.
Retention periods vary depending upon the nature of the information and the purpose for which it was collected.
When personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of.
18. Your Rights
Subject to applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of personal information;
- request restriction of processing;
- object to certain processing;
- request transfer of your personal information where applicable;
- withdraw consent where processing is based upon consent;
- complain to the Information Commissioner’s Office.
Some of these rights are subject to legal exemptions and limitations.
To exercise your rights, please contact us using the contact details published on our website.
19. Third-Party Websites
Our website may contain links to third-party websites and/or services.
We are not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of any third-party websites or services you view.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.
Any updates will be published on this page together with the revised “Last updated” date.
Where appropriate, we may also notify users of significant changes by other appropriate means.
21. Contacting Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details published on our website.
22. Complaints
If you have any concerns about how we process your personal information, we encourage you to contact us first so that we have an opportunity to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection. Further information about your rights and how to make a complaint is available on the ICO website.