We aim to provide all our customers with a high level of service at all times. However, if for any reason you are not satisfied with the service that you have received from us, please contact the supervisor of the department concerned who will investigate and respond to your complaint. If you are not happy with the response you receive and wish to make an escalated complaint, please follow our complaints procedure as detailed below. We give our commitment that your concerns will be fully investigated.
If you have made a complaint to the supervisor of the department concerned and are not happy with the response that you receive then you can escalate your complaint. All complaints should be made using the email form which can be accessed through the button at the bottom of this page.
If you are not satisfied with the response that you have received from the department manager then you have a period of 20 working days, from the date of our response, to make an escalated complaint to the Managing Director. If we do not receive an escalated complaint within 20 working days, we will consider the case to have been resolved.
If you wish to make an escalated complaint, please ensure that you include details of your previous complaint, and reasons for your dissatisfaction. You should receive a final response within 10 working days.All escalated complaints should be made in writing and include the following information:
Please send your complaint to:
Strategies Online R1010, Building A2, Cody Technology Park, Farnborough, Hampshire, GU14 0LX, United Kingdom
T: +44 (0)1276 701200
Or email us by clicking on the following button:Make a formal complaint
We always welcome feedback on any aspect of our policy, procedures or services. If you would like to send us suggestions or comments please use the button at the bottom of the page and they will passed on to the relevant department or project team as appropriate.Make a suggestion
Strategies takes abusive behavior seriously and we appreciate you reporting any abuse you see coming from our network – spam, phising or otherwise. If you do want to report a problem please remember provide us with as much detail as possible.Report Abuse