Help desk software from Strategies HelpdeskAce is a web-based helpdesk and ticketing system which will enable your company to answer support queries raised by your customers. Your customers can compose an unlimited amount of tickets using your HelpdeskAce account, and as many company helpdesk operators can be added as you wish. Your help desk will appear in your own branding with your own logo, and is available 24/7 over the internet.

With an effective web-based help desk, you will quickly reduce your support costs, speed up your customer problem resolution management processes and enhance the support experience for users. With customer support cited as the most frequent causes of ecommerce dissatisfaction, no company can afford to neglect this area.

Our help desk Software centralises all your user data and service request history into a single, easily accessible, user-friendly web interface. It is simple and cost-effective to set-up, will improve the efficiency of your IT service to customers, and will cut running costs.

HelpdeskAce features

• No programming, consulting, or complex administration needed.
  
• Add up to 10 helpdesk support staff, or allow them to sign up themselves.
  
• Every helpdesk query is also mailed out to your nominated operator, ensuring that no tickets are left unallocated or overlooked.
  
• View helpdesk results for helpdesk customers or helpdesk staff.
  
• We set-up your account with your design template to brand the helpdesk with your styles and logo.
  
• Prioritise and allocate customers and staff specific SLA agreement deadlines.
  
• Track and review every step from initial ticket to issue resolution.
  
• No additional software to be purchased or added on.
  
• Hosted on Strategies server with maximum 3 day implementation time.
  
• Files such as screenshots or word documents can be attached to support help desk enquiries
  
• A frequently asked questions (FAQ) is available for your customization to avoid having to repeatedly answer the same questions over and over
  
• Users can share their helpdesk ticket requests to enable others to track its progress
  
• A notifications system can be utilized to inform customers of service news
  

HelpdeskAce License Cost

HelpdeskAce is sold on a yearly account license basis. You will receive a username and password giving you online access to your helpdesk account for one year. Remember, there is no limit to the number of tickets you can create OR the number of people you can have using the system.

The cost in advance for the HelpdeskAce helpdesk system is an annual licence of 1,000 plus VAT ($1500) payable in advance when your account is set-up. Contact our sales team on +44 (0) 1276 701260 to arrange your account.

Helpdesk software uses

The scalable nature of our technology and pricing allows our products to be implemented in smaller organizations as well as across the enterprise in larger organisations. The Help Desk Software, can be used for internal or external issue tracking to improve incident resolution and response times. Typical uses of a helpdesk system include:

• Customer Services
  
• Post-Sales Product Support
  
• Internal IT Support
  
• High Volume Service Desk
  
• Small Scale Service Teams
  

Online Helpdesk Demonstration

To view a working demonstration of HelpdeskAce, our online help desk and ticketing system, register for a free demonstration account by contacting us on +44 (0) 1276 701260

Strategies Group specialise in developing bespoke, online applications. If you have a requirement for a helpdesk system that you feel falls outside of HelpdeskAce's featured-set then please speak to us. We can then advise on how your ideas can be implemented on the Internet.